Agencies feed PII-free sold-flight data → SkyCop detects disrupted, claimable flights → an agency agent converts the passenger into a signed claim for a per-passenger reward. Two planning artifacts:
System logic, state machines, customer journeys, role playbooks, and the risk assessment (R1–R8).
11 epics aligned to existing systems, phased roadmap, and estimates (full PRD minus scoring, ~2 months).